I’ve been hacked

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  choshweb · Member · Jun 17, 2022 at 2:46 pm

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  Hello, I believe my website has been hacked. Someone logged in with administrative credentials, created a fake blog, and uploaded spam to it. Please help me reactivate a backup of my site.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jun 17, 2022 at 11:53 pm

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  Hi @choshweb, I’m sorry to hear that!

  We’ll see if we can help you get to the bottom of this.

  I just see one site here on your account. Did you recently update its settings to point to some different IP addresses? If possible, I’d recommend using the default there. You should be able to point to these name servers:
  ns1.wordpress.com
  ns2.wordpress.com
  ns3.wordpress.com

  Otherwise, we’ll need to confirm the correct IP addresses for your site so you can add those. You may need to update them now and then.

  Also, can you share a little more info about the spam you saw? Do you have a link to that?

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  supernovia · Staff · Jun 17, 2022 at 11:57 pm

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  Also @choshweb, I noticed there’s another user on the account that bought the upgrade today. Are you able to log in as that user and contact us directly here?
  https://wordpress.com/help/contact

  If you’re logged into the account that has the Pro upgrade, you can access direct support.