I’ve had the WP site for a couple of months now and want to change a phone number but I keep being told my email doesn’t exist.

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  bbaileytgpi · Member · Dec 3, 2021 at 12:43 am

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  I built my WP site a couple of months ago because I could no longer edit my old website. I was forced to get another email address. Now, I can’t access the site for editing and unfortunately, I didn’t make any notes as to my password. I feel abandoned. The site I built is still up but with a phone # I need to change. The current phone number is still active. I’d like to add another.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  kokkieh · Staff · Dec 3, 2021 at 6:00 am

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  Hi there,

  Can you tell us the URL of the site you’re trying to change? Then we can point you to the right process to regain access.

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  bbaileytgpi · Member · Dec 3, 2021 at 3:49 pm

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  http://www.transglobalproductions.com/

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  staff-blorbo · Staff · Dec 3, 2021 at 7:03 pm

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  Your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  So, you’ll log in to it through http://www.transglobalproductions.com/wp-login.php and not through us.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  With that said, if you’d like to manage your WordPress.org site through WordPress.com, that is one of the features of the Jetpack plugin: https://jetpack.com/support/getting-started-with-jetpack/