I've just canceled the Premium…

  • Unknown's avatar
    240jours · Member ·

    I’ve canceled my Premium upgrade and asked the refund of € 99. But in the email, it tells me that I will not be refunded € 99 but only a partial refund of € 81. Why?
    I don’t want to keep my domain name.

    Thank you !

  • Unknown's avatar
    timethief · Member ·

    We require some relevant details to help.

    1. Exactly which username account registered the blog and purchased the upgrades for it?
    2. What is the URL of the underlying .wordpress.com blog, please?

    * If you purchased a domain name via wordpress.com Staff need to know whether or not you want to keep the domain name and use it on another site.

    I don’t want to keep my domain name.

    Thanks for making that clear. I typed modlook into the sidebar tags on our forum threads for a Staff follow-up.

    From the support docs: How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then we subscribe to this thread so we are notified when they respond and wait patiently for their help. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    siobhyb · Member ·

    Hi there!

    I took a look over your account and am happy to see that the remaining €18 has been refunded by a member of staff since you posted this thread.

    @timethief was correct that the cost of the domain was originally deducted from the full cost of the plan. This is because domains are very tricky to get back after they’ve been cancelled and so we try to get confirmation that you understand the risks.

    I’m glad everything looks to be resolved here now. Please don’t hesitate to let us know if anything else comes up.

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