I’VE LOCKED MYSELF OUT OF MY OTHER WORDPRESS WEBSITE.

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  mdavillian · Member · May 22, 2023 at 6:30 pm

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  Hello WordPress Forum..!

  As the topic says, looks like i’ve lost all access to wo the wordpress website. I tried many recovery options,but it did’nt help.The recovery form accepts the username,but don’t recognize the email addresses and i don’t remember anything associated with the website login credentials.

  Actually the website is for my brother who used an expert to set up some plugins but now the tech guy is not around,i contacted him but said he doesn’t have anything about my website anymore.

  i have been trying to get the recovery email several times,checked all my emails associated with that website;even my brother’s personal email address but found nothing.

  when i came here at the forum,i saw a post from someone named Natureguild1 where the headline is “i can’t login”.

  I think she received an individual email support from the WP Staff named Gemma cevans which helped her to restore her wordpress account.

  I don’t have any transaction ID ,not sure with the two factor authentication nor the Proof of ownership,but am sure once we get to know the email address associated with the account,we’ll start from there to solve the problem, because that’s where the recovery mails go.

  am ready to answer any questions asked which will kill doubts about our account ownership

  The domain name for the website is: Africaphototravel.com.

  please someone help us to get back our website.

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · May 23, 2023 at 7:18 am

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  Hi there! 

  Unfortunately, we cannot assist because your site is not hosted on WordPress.com. It’s a self-hosted WordPress.org site hosted by a different hosting company. 

  We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.

  To clarify:

  • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
  • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

  Our support page dives more into the differences:
  
  https://en.support.wordpress.com/com-vs-org/

  I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums 

  Thanks!