How can I access custom design?

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  brillmistake · Member · Jul 7, 2011 at 6:52 pm

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  I engaged bluehost to host my wordpress-constructed site, changed nameservers to bluehost, and imprted my wordpress to their wordpress 3.2 install…and now I’ve lost my Custom design capability

  How do I get it back? (transaction details below) – pls help…

  Your WordPress.com Upgrade was purchased successfully.

  Item: Custom Design for http://brilliantmistakedotcom.wordpress.com
  Cost: $30

  ==============================

  TOTAL: 30.00
  Purchased By: C G CATHER

  Transaction ID: [removed]
  Blog url: http://www.brilliant-mistake.com/

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  coffeemanmatt · Member · Jul 7, 2011 at 6:57 pm

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  Your Custom Design upgrade is still available, but it is only for your blog hosted here at WordPress.com – this upgrade doesn’t extend over to Bluehost.

  If you go to http://brilliantmistakedotcom.wordpress.com/wp-admin/ and then go to your Upgrades page, you will see that your Custom Design upgrade is still active, and doesn’t expire until 2012.

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  brillmistake · Member · Jul 8, 2011 at 12:25 pm

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  Hi, thanks for quick reply: is there no way I can use this functionality now i’m hosted by bluehost – I assumed as they’re a wordpress-partner, the Custom Design function would remain intact….
  otherwise, can I have a refund?
  thanks again…C

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  andrewspittle · Staff · Jul 8, 2011 at 4:13 pm

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  There isn’t a way for the custom design upgrade to transfer to a Bluehost site. I’ve removed it and refunded it for you. Cheers!