I’ve lost access to my dashboard !!!!

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  adelidjeraoui22 · Member · Sep 15, 2023 at 12:09 pm

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  Hello WordPress,

  I wanted to change my domain name on my wordpress account from pouf-salon.com to robinet-cuisine.fr. but by making changes on Settings > General and changing the https: I no longer have access to my dashboard.

  Please help me recover my dashboard and change my domain name.

  Best regards,
  Adel idjeraoui

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Sep 16, 2023 at 2:12 pm

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  Hi there,

  I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

  That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

  If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

  You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

  If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.

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  admin5672 · Member · Sep 16, 2023 at 4:16 pm

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  Hello WordPress,

  It’s nearly the same issue, I was updating Elementor and other plugins that were showing to be updated but later I could not access the dashboard. I tried to re-install WordPress, but I’m still stuck. Click this link and see what I get: https://nalisafaris.com.na/wp-admin/, please can you assist. Your assistance will be much appreciated.

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  supernovia · Staff · Sep 17, 2023 at 8:51 pm

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  Hey there @adelidjeraoui22, your site also isn’t hosted here, but you and @adelidjeraoui22 should be able to work with your hosts to make backups and apply one of these options for fixing the URL:

  https://wordpress.org/support/article/changing-the-site-url/

  Then if you need more help with the free WordPress code, you’ll want to use these forums for folks who run their own copy of the free, DIY WordPress code. Here’s the difference between the free WordPress software and our managed hosting services:
  https://get.wp.com

  Basically, we provide SSL hosting, maintenance, security, spam filtering, etc, so if you’re interested in migrating your site here, let us know if you have any questions for us. Cheers!