I’ve lost all my log in information to my website
-
How can I get help retrieving all of my log in information to my website?
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
-
Thanks for that. We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.
I would recommend reaching out to your hosting provider Simply Hosting for help here. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you regain access to your site.
If you still have trouble, please reach out to the WordPress community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
I hope this points you in the right direction.
-
Thanks for that. We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.
I would recommend reaching out to your hosting provider Simply Hosting for help here. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you regain access to your site.
If you still have trouble, please reach out to the WordPress community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
I hope this points you in the right direction.
-
Thank you very much for looking into this for me and for the detailed explanation and suggestion. I will reach out to Finer Web and ask them for assistance in retrieving all the data and logging in. I really appreciate your help.
Linda
- The topic ‘I’ve lost all my log in information to my website’ is closed to new replies.
WordPress.com Forums 