I've lost my email and I need to cancel my domain.
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Hello, I have another account and I’ve lost its email. I’ve created this account just to post here. I can’t access my old acc, but it is still charging me every year without using. I’m trying to find a channel to talk to someone how can cancel that charging.
The blog I need help with is: (visible only to logged in users)
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You need to use account recovery so your can disable auto-renew and claim a refund. Click the link and complete the form for account recovery. https://en.wordpress.com/wp-login.php?action=recovery
After account recovery you must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard. > Store > My Upgrade. Provided you are logged in under the same username account that purchased the upgrades, you ought to be able to request a refund from your dashboard and disable auto renew there Dashboard > Store > My Upgrades
WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, http://en.support.wordpress.com/domain-mapping/cancel-domain/ and Guided Transfers.
http://en.support.wordpress.com/upgrades/#refunds
Note: It takes from 1 – 2 weeks for the refund to be received. -
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You’re welcome. I’ll tag this thread for Staff to follow-up and see to it that you succeed with this. Please subscribe to the thread so you are notified when they respond.
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We’ve received your account recovery request. Our team will handle it accordingly.
Thank you.
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