I’ve lost my sites and my domains.
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I’ve lost my sites and my domain. I paid for premium plan now it says I can’t get human support and it has me with a profile name which I’ve never heard of.
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Have you more than one email address? That can often cause confusion. It looks like you have accidentally created this second account. To recover the account that purchased the domain see:-
When you are unable to log into your WordPress.com account, you have a few options to regain access to your account. In this guide, you will learn how to restore your login access. In this guideCheck where your site is hostedReset your passwordVerify your account ownershipTransaction IDActivation URL or keyTwo-step authentication codesIf ownership cannot be established -
Hi @honestlyfc930c01d5! Thanks so much for letting us know about this.
Could you please share with me the domain names of your sites so I can take a closer look? In the meantime, please make sure you’re logged into the correct account.Looking forward to hearing back from you! We’ll be here, ready to help.
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