I’ve lost my user name and password. When I enter my email address: (email visible only to moderators and staff) and request a new password, I don’t receive an email.

  • Unknown's avatar
    johnwebsite2022 · Member ·

    Like a complete dunce, I’ve lost my user name and password. When I enter my email address: (email visible only to moderators and staff) and request a new password, I don’t receive an email.

    I also own ‘Clinical Diagonstic Assessment Online’ by the Wordfence plugin at Tuesday 12th of October 2021 at 06:12:53 AM
    The Wordfence administrative URL for this site is: http://clinicaldiagnosticassessmentonline.com/wp-admin/admin.php?page=Wordfence
    A user with username ‘john’ who has administrator access signed in to your WordPress site.
    User IP: 110.141.139.17
    User hostname: 110.141.139.17
    User location: Canberra, Australian Capital Territory, Australia

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    hackoo7 · Member ·

    What hosting site are you using for your website

  • kokkieh · Staff ·

    Hi there,

    The forum you’re posting in now is for the hosting provider, WordPress.com, but your site at clinicaldiagnosticassessmentonline.com is not hosted with us, so we’re not able to help in this case. The password for your admin account for that site is stored in your site’s database on your hosting provider’s servers, so contacting them directly is your best bet for getting help with this – many hosts offer a way for you to reset this directly via your hosting control panel.

    Otherwise you can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/ for other methods, like changing the password directly in the database.

    For more help with this, you can also ask the WordPress.org community for advice at https://wordpress.org/support/forums, though I recommend you try your hosting provider, Hostgator.com, first.

  • The topic ‘I’ve lost my user name and password. When I enter my email address: (email visible only to moderators and staff) and request a new password, I don’t receive an email.’ is closed to new replies.