I’ve messed up my site

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  asoftwelcome · Member · May 2, 2023 at 8:22 pm

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  I’m an amateur. I didn’t understand why my site address was showing as https://box5260.temp.domains/~thefaod7 instead of the site I signed up with, so I foolishly changed it. Now I can’t access it at all. I’m not sure what to do from here. Thank you.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · May 2, 2023 at 9:20 pm

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  Hi!

  That URL format indicates that you are using Bluehost as a host, and not us here at WordPress.com.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue. This document will explain a bit more:

  WordPress.com vs. WordPress.org

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. I would encourage you to contact the Bluehost support team. They should be able to help you sort this out.

  Please me let me know if you have any questions!

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  asoftwelcome · Member · May 2, 2023 at 10:30 pm

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  Thank you. I realized that shortly after submitting.