Ive purchased the domain, Ive purchased 12 month website builder with WP
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Why cant I seem to connect the 2 to my profile so I can start building my site. it tries to have me create a domain with wordpress. When going to my site it says hosted by word press, login ass admin. When I try it doesnt recognize my email address.
WP.com: Unknown
Jetpack: Yes
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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We offer forum support for all users on our free plan, email support for all customers with paid plans, and live chat support for all customers with Premium and higher annual paid plans: https://wordpress.com/support/help-support-options/
Visiting https://wordpress.com/help/contact will always connect you with the highest available support option for your plan.
With that said, we’d be happy to help you here.
What is the URL of the site you’re trying to access?
NOTE: We can only assist with websites hosted here at WordPress.com. If you’re using the WordPress software, but hosted elsewhere, you will need to reach out to your hosting provider or the WordPress.org community for guidance: https://wordpress.org/support/
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Let’s just start with the URL of your site. Once we have this, we can determine whether it is running on the wordpress.com platform or elsewhere.
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its https://idemandgaming.wordpress.com/
I purchased idemandgaming.com and have it pointed to the wordpress domain. The issue I have is I think I accidently signed up for a free trial through my 2nd email. I was having problems logging in with my primary email and purchased a full year. I might have 2 accounts going for the same domain, if that is even possible. -
Thanks for that!
The domain
idemandgaming.comis registered through Google and redirects to youridemandgaming.wordpress.comsite.With that said, you have not paid for any upgrades under your WordPress.com account for your
idemandgaming.wordpress.comsite. Additionally, we don’t offer any “free trials”, so it sounds like you may have signed up for a free trial from Google when you purchased the domain? We have no access to nor any way to know what your billing or plans purchases are outside of WordPress.com, so you should check your Google account to make sure.Can you let us know what your end goal was here with the domain? Did you want to have it redirect to your
idemandgaming.wordpress.comsite like you have it now or do you want to useidemandgaming.comas your primary domain for your site here?If you want to use that domain as your primary domain, you would need to upgrade to our Pro plan, then your custom domain would take the place of your free WordPress.com URL.
If you were wanting to do something else, please provide us with more details and we’ll be better able to advise.
Thanks!
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weird, I show on my bank account a receipt for 37.67 which I thought was a 1 year subscription with wordpress. This is billed under bluehost.com
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Hi there,
To clarify, we are not the only provider of WordPress sites, and as you mention it is possible to create a WordPress site under traditional hosting providers like Bluehost as well.
In this case, we do not have access or share billing info with other providers, so we are not able to assist you further. The good news is that you can find help directly from Bluehost, and you can reach them here: https://www.bluehost.com/contact
Hope this helps point you in the right direction!
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yeah, thanks guys for your time this is resolved.. I was directed to WordPress through Bluehost soon after I purchased the hosting site and got confused and thought it was one in the same. I got logged into Bluehost and its working. Thanks again cheers!
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