I've upgraded to Pro bust still can't upload my theme

  • Unknown's avatar
    womenonamissiontosucceed · Member ·

    Hi,
    I have OptimizePress. I have my domains hosted with Hostgator. I have installed WordPress via Fantastico in my cPanel. I went back to my WordPress account to Manage my Theme to choose the OptimizePress one and the Manage Themes tab was not showing in my WordPress account. So I upgraded to Pro. It’s still not showing so I still can’t change it to an OptimizePress theme. I’ve now realised that I may only have had to spend $30 upgrade themes anyway!! So I’m frustrated! PLEASE HELP!
    Thanks, Jacqui

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    1tess · Moderator Emeritus ·

    Please read this information about the different varieties of wordpress:
    http://en.support.wordpress.com/com-vs-org/
    On wp.com, we cannot install themes downloaded from the internet. The only themes we can use are available under the dashboard—>appearance—>themes.

    Upgrades do not change this situation: domain mapping, and CSS design upgrade, or pro bundle still leave your site hosted here at wp.com. The same rules and restrictions apply.

    If you need a refund:
    upgrades

  • Unknown's avatar
    womenonamissiontosucceed · Member ·

    Yes, I understand that. I’m not trying to install a theme downloaded from the internet.

    I don’t think you understand what I am asking you.

  • Unknown's avatar
    1tess · Moderator Emeritus ·

    Sorry, but you cannot use OptimizePress on wordpress.com. I was confused by a theme with a similar name which is made for wp.org.
    http://www.optimizepress.com/

  • Unknown's avatar
    auxclass · Member ·

    I have installed WordPress via Fantastico in my cPanel.

    That goes with a WordPress.ORG install not a WordPress.COM blog

    Do you have two blogs you are working with?

  • Unknown's avatar
    1tess · Moderator Emeritus ·

    Please read about the varieties of wordpress to clear the confusion:

    WordPress.com vs. WordPress.org

  • Unknown's avatar
    womenonamissiontosucceed · Member ·

    Ooooooooooooooooohhhhhhh!!!!!

    THANK YOU so much.

    Yes, I will ask WordPress.com for a refund. Do you know how I can contact support directly without posting my details on this forum?

  • Unknown's avatar
    1tess · Moderator Emeritus ·

    Good!
    The contact form is closed until the end of the U.S. Thanksgiving holiday (25 November 2012). But you should be able to reach them via your dashboard—>store—>contact then. I’ll modlook this thread as well.

  • staff-blorbo · Staff ·

    You can cancel your Value Bundle and get a full refund within 30 days of purchase.

    Please go to the Store -> My Upgrades section of your dashboard, where you’ll find the Bundle in the list of your upgrades, along with a “Cancel” button.

    Hope this helps, let us know if you have any more questions.

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