jamesbeck.design
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Issues with other site
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi,
I am having issues with my email address set up originally with WordPress however I have since migrated my website to a local server.
The issue is my email address associated with the above domain which is (email visible only to moderators and staff)
I want to use this email address on my new server however I can no longer access any settings on my original wordpress account meaning I can’t use this email address anymore, since I pointed the domain and website away from WordPress I can’t even contact your support page as the site is coming up as “unknown”
Can you please help as its becoming very frustrating.
Many thanks
James
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Hi there,
I do not see any upgrades under your @jimfreestyle WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/
Is it possible you made your purchase under a different login?
I can confirm that jamesbeck.design is registered at WordPress.com but is under a different account and not your @jimfreestyle login. If you do not recall how to log in to your other account you can fill out the form here to get assistance from our Account Recovery team: https://wordpress.com/wp-login.php?action=recoveryOn that form you will be asked to provide a transaction ID for your purchase, which you can typically find on your credit card statement. More info on how to find that here: https://wordpress.com/support/billing-history/#retrieving-a-transaction-id
Once you are connected to the correct account we are happy to help you with managing your account. Thanks!
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