Japanese Keyword Hack

  • Unknown's avatar
    shahanahubaisil · Member ·

    I believe that our website has been subjected to a Japanese keyword hacking attack. Please advice me how to get rid of this attack?

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hello,

    Regrettably, we’re unable to assist directly with your problem because wearehvac.com isn’t hosted on our WordPress.commanaged hosting.

    To clarify, we operate as a fully managed hosting service and utilize a customized server environment geared towards WordPress, incorporating integrated security and performance enhancements, along with direct support for your site queries. For further details about the performance and security advantages of our managed hosting, refer to this link: https://wordpress.com/hosting/

    Due to our service customization, we utilize a unique version of WordPress that differs technically from the one used by your hosting provider. Consequently, we can’t provide backups and historical data for sites hosted on other platforms. While we would be thrilled to host your site and extend further assistance, currently, we’re unable to assist.

    Fortunately, your current provider could help you in this situation as they might provide a backup of your site just prior to it getting hacked. Recovering from such an issue typically involves restoring the latest ‘clean’ backup. Hence, it’s advisable to reach out to your hosting provider for additional aid as they’re ideally suited to help.

    After successful restoration of your site by your current provider, you’re more than welcome to transfer your site to our WordPress.com managed hosting using this plugin.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    Once hosting is done here, our daily and incremental backups (which are always accessible to you) will protect you from any unforeseen issues in the future. For anything beyond your resolution, our internal WordPress site support (featuring a live chat option) and our team of dedicated Happiness Engineers stand ready to assist.

    Thank you!

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