jet pack cant be installed on my site

• 

  zedscoop · Member · Mar 22, 2021 at 10:40 pm

  • Copy link
  • Add topic to favorites

  am having problems to install jet pack

• 

  staff-blorbo · Staff · Mar 22, 2021 at 10:58 pm

  • Copy link

  What is the URL of the site you’re trying to install it on and the error you’re seeing?

• 

  zedscoop · Member · Mar 23, 2021 at 12:12 am

  • Copy link

  http://www.zedscoop.com

• 

  staff-totoro · Staff · Mar 23, 2021 at 1:40 am

  • Copy link

  Hi there,

  I did not see it but did you get an error message of some kind? It seems you have used Jetpack on zedscoop.com (we see evidence of a previous connection) but Jetpack does not seem to be connected at the moment.

  Can you walk us through the steps you are taking to re-connect, and any error messages you are getting if you try? We’re happy to take a look and if we can’t sort it out we can forward you to the Jetpack forums so the team there can take a closer look.

• 

  zedscoop · Member · Mar 23, 2021 at 8:32 am

  • Copy link

  yes u can walk me through the steps of reconnect jetpack

• 

  aleone89 · Staff · Mar 23, 2021 at 8:54 am

  • Copy link

  Hello there,

  Happy to help you with this.

  Please see this step by step guide on how to reconnect Jetpack: https://jetpack.com/support/reconnecting-reinstalling-jetpack/

  I hope this helps.

• 

  zedscoop · Member · Mar 23, 2021 at 9:27 am

  • Copy link

  I HAVE TRIED ALL THESE BUT ITS NOT WORKING

• 

  fstat · Staff · Mar 23, 2021 at 11:12 am

  • Copy link

  Hi there,

  The error I’m seeing when I run your site through the debugger (https://jptools.wordpress.com/debug/?url=http://zedscoop.com) suggests that your XML-RPC file is being blocked.

  That is needed for your site to communicate with Jetpack. So, please ask your hosting provider to unblock it.