Jet pack connection

• 

  miawalker1 · Member · Jan 11, 2023 at 10:20 pm

  • Copy link
  • Add topic to favorites

  I am trying to become an editor of the caccstudiov.com; however, David Pastre, @dpastre, who is in charge of the page is unable to access anything. He is prompted with ‘please check your primary site’s jetpack connection’.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Jan 13, 2023 at 6:40 pm

  • Copy link

  Hi there,
  
  You are currently an admin on the account, which has more privileges than an editor.
  
  https://wordpress.com/support/user-roles/
  
  Were you trying to access the account yourself, or are you trying to assist @dpastre in regaining access? If the latter, please have them post in this thread, and we’ll see how we can assist. Their Jetpack connection looks good from our end, so we’ll be happy to look further into the error they are receiving.
  
  Thanks!