Jet pack Disconnection

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  worldwidedressed · Member · May 8, 2020 at 1:48 pm

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  Hi,

  I’m unable to start making my website as every time I click on the ‘Write’ icon I get this message;

  ‘Please check your Primary Site’s Jetpack connection’.

  So I’ve clicked on the ‘wp admin’ link and a new page pops up with an error code.

  I’ve also read the support guide and it says to click on ‘My site’ and disconnect and reconnect but I can’t even click on the ‘My Site’ icon without the same warning message popping up.

  Please can you help?

  Thanks so much,
  Sally

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  staff-zinnia · Staff · May 8, 2020 at 7:22 pm

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  Hi Sally –

  I’m looking at worldwidedressed.com. If it’s a different site that you need help with please let us know.

  There’s a communication error between that site and our Jetpack plugin. It’s an issue with xml rpc.

  Look at this page for some help with resolving that:

  Jetpack

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  worldwidedressed · Member · May 8, 2020 at 9:15 pm

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  Hi,

  I’ve tried all of the above.

  the error code I received is not the same as the error codes that are listed and I can’t do any of the other steps because it won’t let me on to my site’s settings.

  I don’t even have a site or theme set up in WordPress yet so not sure why this is happening.
  Do you suggest I delete my account an try again?

  Kind regards,

  Sally

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  supernovia · Staff · May 8, 2020 at 10:54 pm

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  Hi Sally, I do see one site already attached to this account. Would you like us to remove it for you? It’s worldwidedressed.com, and the domain does not seem to be active right now.

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  worldwidedressed · Member · May 9, 2020 at 6:14 am

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  Yes please!

  Kind regards
  Sally

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  supernovia · Staff · May 9, 2020 at 10:26 pm

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  That’s done now. Are you able to reconnect?