Jet pack followers and stats missing

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  hilittle · Member · Mar 10, 2013 at 1:54 pm

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  After disconnecting and reconnecting Jet Pack, followers and stats are only visible on the Saltandserenity.wordpress.com dashboard. They have disappeared from the Saltandserenity.com dashboard.

  Could someone please re-transfer them?

  Thanks,
  Hilary

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Mar 10, 2013 at 4:26 pm

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  I tagged this thread with the correct tag for Staff assistance. Please subscribe to it so you are notified when they respond.

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  staff-blorbo · Staff · Mar 11, 2013 at 5:42 pm

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  I don’t see saltandserenity.com under your account. Which WordPress.com account did you connect it to?

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  hilittle · Member · Mar 17, 2013 at 7:27 pm

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  It’s hard to see because it’s missing a title. It’s at the top of my blogs dashboard. It’s connected to Saltandserenity .wordpress.com

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  staff-blorbo · Staff · Mar 18, 2013 at 4:52 pm

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  Ah, that makes sense. It was connected to your saltandserenity account, not your hilittle account.

  I have transferred your subscribers as requested.

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  hilittle · Member · Mar 18, 2013 at 4:57 pm

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  Thanks, but are you sure it should be connected to hilittle? I’m the designer for saltandserenity.com, not the owner who started the initial account. Also, there are still hundreds of followers missing (there should be well over 1000).

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  hilittle · Member · Mar 18, 2013 at 4:59 pm

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  I’m pretty sure that the Jetpack issue has something to do with referencing the wrong (partial) data…
  The other issue is that emails aren’t being sent out with new posts.

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  staff-blorbo · Staff · Mar 18, 2013 at 5:36 pm

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  No, it can be connected to saltandserenity, but since asked via hilittle, that’s what I checked, which is why I couldn’t find it.

  Your blog had a total of 164 WordPress.com subscribers, 0 direct email subscribers (non-WordPress.com subscribers), and 2 comment subscribers.

  The total you’re referring to included the Facebook and Twitter followers when Publicize was connected.

  As for emails not being sent out, I just moved your subscribers 42 minutes ago. Did you make a post since then?

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  hilittle · Member · Mar 18, 2013 at 5:42 pm

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  Thanks :-)
  After the first transfer from WordPress.com to self hosted, the right number of subscribers were showing up over 1000. Now, the only subscribers showing up are from the last 2 months. The blog has been active for 3 years – it’s those earlier subscribers that are missing.

  Two things that I can think of might have caused this. One, I upgraded to the new version of Jetpack about a month ago. Two, I disconnected and reconnected Jetpack at one point. Any ideas?

  I’ll arrange for a test post.

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  staff-blorbo · Staff · Mar 18, 2013 at 5:47 pm

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  Do you mean that we already transferred your subscribers at some point prior to today?

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  hilittle · Member · Mar 18, 2013 at 5:49 pm

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  Yes. And now they’re not showing up. I thought it may be due to disconnecting and reconnecting Jetpack. (It was disconnected for a matter of seconds.)

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  staff-blorbo · Staff · Mar 18, 2013 at 6:07 pm

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  That is entirely possible.

  Was it connected to saltandserenity before, or hilittle?

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  hilittle · Member · Mar 18, 2013 at 6:10 pm

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  It was connected to saltandserenity before.

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  staff-blorbo · Staff · Mar 18, 2013 at 6:17 pm

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  Ok, after looking through your previous support cases, I was able to locate and transfer the missing stats and subscribers.

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  hilittle · Member · Mar 18, 2013 at 6:22 pm

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  That’s fantastic! It still looks like we may be missing some, though. Is that possible?

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  hilittle · Member · Mar 18, 2013 at 6:25 pm

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  Also, the site stats say there are 2 email followers, but the list of them is fairly long. Is that Jetpack or is it just a matter of it taking some time for the information to filter through?

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  staff-blorbo · Staff · Mar 18, 2013 at 6:26 pm

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  Definitely not this time. The ones that I just found and transferred were 1,053 WordPress.com followers, 106 direct email subscribers, and 185 comment subscribers. Added to the total from earlier.

  Unless there is a third instance of your site connected to Jetpack which we did not interact with in your previous support cases, this is all we had.

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  hilittle · Member · Mar 18, 2013 at 6:32 pm

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  That’s it! :-) Thank you SO much, I really appreciate your help!

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  staff-blorbo · Staff · Mar 18, 2013 at 6:43 pm

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  You’re welcome!

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  hilittle · Member · Mar 20, 2013 at 4:54 pm

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  One last little glitch we’ve noticed. There have been some new follower email notifications, but the new followers are showing up on the WordPress.com dashboard instead of the new dashboard. Can you help us with this?