Jet Pack Plugin Disappeared from Installed Plugin dashboard unable to reinstall

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  christinelondon · Member · Oct 12, 2015 at 8:47 pm

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  My Jetpack plug in has disappeared from my dashboard list of installed plugins. When I try to re-intall, I get this message: ‘ Installing Plugin: Jetpack by WordPress.com 3.7.2 Downloading install package from https://downloads.wordpress.org/plugin/jetpack.3.7.2.zip… Unpacking the package… Installing the plugin… Destination folder already exists. /home/content/l/o/n/londinium/html/wp-content/plugins/jetpack/ Plugin install failed. Return to Plugin Installer ‘ I do not see the destination folder to which it refers and don’t know why Jetpack disappeared from my plug-in dashboard in the first place!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 12, 2015 at 9:17 pm

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  This is the wordpress.COM support forum. We provide support only for WordPress.COM hosted blogs, and that site is not hosted here. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  We don’t deal with Jetpack issues on these support forums.

  Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. Therefore, you may want to post to the Jetpack support forum at WordPress.ORG if you have Jetpack issues.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.me/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  christinelondon · Member · Oct 13, 2015 at 1:03 am

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  Thanks for taking so much time to reply. I did not set up my blog and (I guess incorrectly) assumed it was a .com as its address is christinelondon.com. I DiD know there are two wordpress hostings and will wander over to .org to see what I might find out.

  Wish tech challenged me luck and thanks again.

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  timethief · Member · Oct 13, 2015 at 11:01 pm

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  You’re welcome and best wishes with your site.