Jetpack.
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It seems there’s a compatibility issue between Jetpack and the “Alone” theme I purchased. After installing the theme, I can no longer use Jetpack. Even after the installation, the WordPress login screen keeps appearing when I click on other admin menus, and the recovery via Jetpack is not functioning correctly. Due to these issues, I have requested a refund from WordPress. During numerous attempts to restore the site, I kept encountering errors, prompting me to disconnect Jetpack, which subsequently led to the loss of my website. Currently, ‘warmboom.com’ is still mapped, but I am unable to retrieve the domain. This is a serious issue, and I am seeking your help. Also, I have left an inquiry, but have not received a response for several days now. Please advise on what should be done..
The blog I need help with is: (visible only to logged in users)
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Stop creating multiple duplicate threads! Just wait till you get answered at your initial thread at https://wordpress.com/forums/topic/jetpack-201/
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The blog that needs assistance is Warmboom.com. It seems to have been registered incorrectly, and I am unable to delete it, which is why I am posting this message again.
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Hi there!
It seems we responded to your email yesterday, but we haven’t heard back from you there. Can you check your inbox and reply there so that we can help you with this?
One of the reasons your site is not working properly is that you canceled the eCommerce plan, so features like access to plugins, third-party themes, Jetpack-powered backups, etc., are disabled. You can upgrade to the eCommerce plan again using the button below:
If you’d like us to wipe your site by deleting everything you added so far, we can do it for you. Please upgrade and let us know here or in a reply to the email we sent you yesterday.
I’d also discourage creating multiple threads, as that can further delay the time it takes for us to get back to you.
Regards
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I don’t want to delete the site; instead, I want to restore the warmboom.com site. I have just completed an e-commerce payment. Please restore my site, warmboom.com. Also, the backup feature in Jetpack is excellent; please enable the recovery feature in Jetpack as well. It seems that the use of Jetpack is disabled when the Alone theme is installed, possibly due to compatibility issues. It is very inconvenient in terms of backup and recovery. What I meant was that I wanted to delete the multiple inquiry posts I had uploaded on the forum board.
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Hi @warmboom, it looks like you removed it again. I can’t restore it for you in the current state. Here’s what you can do though:
- Add your plan again. I recommend the same plan you used before.
- Use these steps to enable Jetpack backups and restore the last backup we had.
You’ll want to hurry, since we only keep the backups for about 30 days. Here’s the plan you’ll need:
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Oh! I forgot to share the link for restore steps. Here’s how to restore the site when you’ve got the plan in place. You canceled rather than letting it expire, but the steps are the same:
If your site’s plugin-enabled plan expired, features like plugins and third-party themes no longer work. This guide explains how to restore your site after you upgrade back to a WordPress.com Business or Commerce plan. Seven days after a plugin-enabled plan expires, the site is reverted, removing the plugin and third-party theme functionality. We retain backups of your site for 30 days fro -
I deactivated Jetpack, and as a result, my previous website, warmboom.com, disappeared. Therefore, I had no choice but to create a new site with the same account and added a subscription at https://warmboomcom.wpcomstaging.com. However, after paying the fee and attempting to back up with Jetpack, the previous dates do not appear. It might be because the website is different. I sincerely request your assistance in resolving this.
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However, when I search for warmboom.com, it still shows up in the search results. Where could my site be now?
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As you can see, my website warmboom.com has disappeared. It says that warmboom.com is mapped to WordPress.
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When I check all the domain pages, I can’t see the domains warmboom.com and asmrgood.com that I purchased. Where could my domains be?
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All of this situation unfolded as I tried to restore using Jetpack, but the restoration failed and an error occurred. After receiving a notification suggesting to disconnect Jetpack, I disconnected it, causing all my domains to vanish. However, they still show up in searches. Even though they are my domains, I can’t retrieve them. My domains are warmboom.com and asmrgood.com.
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Hi there, I just got back to you via WordPress.com support ticket to let you know everything is reconnected as expected. Your user should also once again have access to purchases. Please feel free to get back to us via the email ticket if anything else comes up!
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Firstly, I would like to express my gratitude for finding my lost domain and for your efforts. Unfortunately, there are still two unresolved issues which are causing concern. The first issue is that when I try to access the backup feature in Jetpack, a message indicating a disconnection appears. I’m afraid to attempt a reconnection as I worry the site might vanish again. The second issue is, despite being logged in, I continually receive prompts to log in when accessing certain menus on the admin page, which seems to be a conflict between Jetpack and the theme I purchased. I would be thankful if you could address these issues. I commit to not making any changes until tomorrow. I apologize for the inconvenience caused.
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Hi there,
When I visit https://wordpress.com/backup/warmboom.com I do not see the same thing as you are seeing. For me backup appear to be correctly connected:
Is this the same for you now as well? When a Jetpack connection is reset, there can be some lingering odd behavior related to your browser cache and other propagation issues. However based on what I am seeing now everything appears to be connected correctly.
The second issue is, despite being logged in, I continually receive prompts to log in when accessing certain menus on the admin page, which seems to be a conflict between Jetpack and the theme I purchased.
Which links were you having issues with? I tried a few at random but did not spot this issue. Thanks for the additional info!
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