JetPack
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I can’t get into the settings of my site. I need to change the URL (www.sheldonumc.com) associated with it, but when I go to ‘Settings’, it tells me that JetPack needs to be updated. When I try to update JetPack, it takes me to a nonexistent webpage. Is there a way to get into the ‘Settings’ page? I’ve been trying for months with no success.
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Sorry to hear you’re having difficulties with Jetpack.
This support forum is for blogs hosted at WordPress.com. I suspect that you have a self-hosted installation of WordPress. You’ll need to seek help at the WordPress.org forums.
https://wordpress.org/support/
Specifically for Jetpack.
https://wordpress.org/support/plugin/jetpack#postform
You can read more about the differences between WordPress.com and WordPress.org here:
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Some JetPack solutions are here http://jetpack.me/support/
Others are in the JetPack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackWordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_PageHowever, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
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