Jetpack

  • Unknown's avatar
    sandytravels2015 · Member ·

    I have just installed a brand new WordPress site (my 10th) and after I attempt to activate the latest version of Jetpack I receive the following message and my website is now corrupted. I even recreated a new site and deleted the original Jetpack that came with the install and the same thing happened.

    Fatal error: Allowed memory size of 41943040 bytes exhausted (tried to allocate 122880 bytes) in /data/18/1/59/69/1059395/user/1091155/htdocs/sandy1newbus/wp-admin/custom-header.php on line 573

    Other than logging in there were no other items changed as I have had problems with this for 2 days now. Does anyone know what is happening? Thank You

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Hi there,
    That sounds very frustrating indeed, however, we don’t provide the support you need here at wordpress.COM.

    Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs. A wordpress.COM account is required to run the Jetpack plugin, but we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.

    re: Jetpack support
    Some Jetpack solutions are here http://jetpack.me/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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