Jetpack

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  flawlesslyb · Member · Jan 8, 2017 at 11:07 pm

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  I like using the old version of WordPress so I always go to WP-Admin.
  1.) That button is no longer an option under my site
  2.) It tells me that my jetpack may not be up to date.

  When I try to both click the link to update and press the button to sync I am told that there is an internal server error. I haven’t been able to access my site in a little over a month now.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jan 8, 2017 at 11:09 pm

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  Hi there,
  Are you referring to sites appearing on your WordPress.COM My sites page via the Jetpack plugin that are wordpress.ORG software installs on paid hosting?

  We do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  The wordpress.ORG login link is here https://login.wordpress.org/

  If you do not have a wordpress.ORG account yet then click Create an account https://login.wordpress.org/register/

  If you have a wordpress.ORG account but have lost the password password click Lost password https://login.wordpress.org/lostpassword/

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

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  flawlesslyb · Member · Jan 8, 2017 at 11:24 pm

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  The issue is that I no longer have the option to choose wp-admin, my Jetpack is receiving errors and I can’t even access my plugins.

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  timethief · Member · Jan 8, 2017 at 11:25 pm

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  If you do not have a wordpress.ORG account yet then click Create an account https://login.wordpress.org/register/

  If you have a wordpress.ORG account but have lost the password password click Lost password https://login.wordpress.org/lostpassword/

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  flawlesslyb · Member · Jan 8, 2017 at 11:25 pm

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  I do.

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  timethief · Member · Jan 8, 2017 at 11:28 pm

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  See here https://login.wordpress.org/

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  flawlesslyb · Member · Jan 8, 2017 at 11:30 pm

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  And how do I update the jetpack from there?

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  timethief · Member · Jan 8, 2017 at 11:51 pm

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  Please login and then contact Jetpack support via the wordpress.ORG support forums. http://jetpack.com/support/