Jetpack already purchased for site

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  paulscolieri · Member · Jun 19, 2019 at 5:59 am

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  Hi,

  I started working on a wordpress site for a client (utilitydiscount.com), and he requested that jetpack be installed so that he can receive backups of the site. His old web person has gone completely MIA, and had Jetpack installed, but we could not gain access to any of the backups or his account for the site. When I uninstalled Jet pack and re-installed, I attempted to upgrade to premium, but received the following error message on checkout.

  Unable to buy Jetpack Premium, this site has Jetpack Personal purchased by different user.

  Any ideas on how to bypass this?

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · Jun 19, 2019 at 3:18 pm

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  Hi paulscolieri,

  Unable to buy Jetpack Premium, this site has Jetpack Personal purchased by different user.

  I’ve checked utilitydiscount.com and there is indeed a Jetpack plan connected to this site. The Jetpack support team would be the best people to contact if you need help with this:

  Contact Support

  They should be able look at your options and the best way forward from here.

  Thanks!