Jetpack and wordpress

• 

  luxeandless · Member · Dec 14, 2016 at 8:40 pm

  • Copy link
  • Add topic to favorites

  Having issues with my domain: http://www.luxeandless.com. Jetpack support tells me my site is down. I was initially getting jetpack errors when accessing my dashboard, then disconnected jetpack and now when I try to access my domain I get the message I don’t have an account??? Hope you can help.

• 

  timethief · Member · Dec 14, 2016 at 8:47 pm

  • Copy link

  luxeandless.com isa wordpress.ORG software install on paid hosting, hosted by Bluehost, and not by wordpress.COM.

  That site is not on our servers and we cannot help you.

  This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.com/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/