Jetpack Backup does not work

• 

  emmbenami · Member · Apr 19, 2023 at 6:24 am

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  When trying to use Jetpack > Backup > we get the following message:

  Jetpack VaultPress Backup

  Jetpack connection has failed
  Jetpack is unable to reach your site Hong Kong Family Law Association at this moment.

  Please visit https://phbarnes.wpcomstaging.com to ensure your site is loading correctly and reconnect Jetpack if necessary.

  Reconnect JetpackI need help

  Debugging tool ran and showed no issues. Everything else is working fine.

  Please assist as Jetpack is managed by the host.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

• 

  machellie · Staff · Apr 19, 2023 at 4:36 pm

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  Hi there, @emmbenami!

  It looks like backups are now working as expected and backups can be viewed and restored via the following link:

  https://wordpress.com/backup/phbarnes.wpcomstaging.com

  Did you still need help with this?

  If so, please do not hesitate to reach out. We are happy to help!