Jetpack backup error after trial expiry and renewal

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  mayaazomer · Member · Mar 4, 2024 at 12:26 pm

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  Hi,

  I am trying to restore from a backup of my website after my free trial expired and I started a new Creator plan subscription. I receive an error ‘Jetpack connection has failed’ when trying to access my backups, and neither ‘Reconnect Jetpack’ or letting Jetpack sync in the background for an hour has worked.

  The site is https://mediterraneanbloom.com/

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-oikake · Staff · Mar 5, 2024 at 4:45 pm

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  Hi,

  I’ve checked it, and your Jetpack connection is restored and I was able to access your backups page: https://wordpress.com/backup/mediterraneanbloom.com

  You can find more info about restoring backups here:

  

  Back Up and Restore Your Website

  in WordPress.com Support

  6 min read

  Jetpack VaultPress Backup automatically saves every change and helps you get back online quickly with one‑click restores. This guide will show you how to access your site’s backups and restore your website to any previous point in time. This feature is available on sites with the WordPress.com Creator or Entrepreneur plan. If your site has one of our legacy plans, it is available on the Pro pl

  Your Creator plan site was deactivated on March 03, 2024, so I’d recommend restoring a backup from March 03 or March 02.

  Hope this helps!