JetPack Backup not working

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  khawarnabishah · Member · Jun 29, 2024 at 8:30 am

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  Website showing crtical error

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Jun 29, 2024 at 8:55 am

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  We can’t help as your sitye isn’t running on the wordpress.com platform. You must start by following the link “Learn more about troubleshooting WordPress.”

  Ifyou still have questions, you must head over to wordpress.org and take a look in their documentation or ask for advice in the apropriate forum.

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  staff-godofredo · Staff · Jun 29, 2024 at 3:24 pm

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  Hi @khawarnabishah! I’ve checked your site and the website is not loading on my end either; only a white screen loads with no content or error messages.

  This is often related to a plugin or theme conflict. I see the site has a child theme associated with it, I would start by activating a standard WordPress theme, such as Twenty Twenty-Four. If you still have issues after that, you can move on to a plugin conflict test, as described here.

  Let us know if you have further questions!

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  2020testjj · Member · Jun 29, 2024 at 3:41 pm

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  @staff-wilfredo could you please remove the contact link in the reply from sikhadoai as it goes against our forum best practices and standards. TIA