JetPack Billing

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  bradleszczynski · Member · Jan 1, 2023 at 10:41 pm

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  We received this email about JetPack renewing but it seems that we only have a Free version. What is this?

  Hi there,

  Your Jetpack Security (10GB) purchase will renew automatically in 5 days. You don’t have to do anything — this is just a reminder.

  You will be charged $299 for this renewal on January 4, 2023. This price does not include any applicable taxes which will vary based on your billing address. The charge will be made on your Visa 7580, and will appear in the statement as WPCHRG.COM.

  If you want to make any changes to your renewal settings you can manage your subscription.

  Happy WordPressing!

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-95percentghost · Staff · Jan 2, 2023 at 2:30 pm

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  Hi! The account that you’re writing from (username: bradleszczynski) doesn’t appear to have any active purchases associated with it from WordPress.com, Jetpack, or otherwise.

  Generally your best bet for Jetpack queries is to get in touch with the Jetpack team directly – their contact is available here:
  https://jetpack.com/contact-support/

  It might be worth making sure that you’re logged in on WordPress.com using the account/email address to which that renewal notice was sent, so that the request is easily associated with the purchase in question.