Jetpack & Bluehost Not Working

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  leepasadenaguncenter · Member · Feb 23, 2021 at 2:11 pm

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  I literally have no idea what’s going on. I’m completely new to this.

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  helper-heroponriki · Member · Feb 23, 2021 at 3:04 pm

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  Hi there:

  It sounds like your site is not hosted with WordPress.com but instead using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  You should reach out to Bluehost for guidance. Since they’re hosting your site they also have access to your site files and can best advise with any questions you may have. You can reach them here:

  https://www.bluehost.com/contact

  Thanks!