Jetpack Broken Token + Cannot Disconnect Site

• 

  tlodonna · Member · May 6, 2025 at 1:17 pm

  • Copy link
  • Add topic to favorites

  Hi Jetpack Support,

  I need help urgently.
  My site thelifeofdonna.com is stuck because Jetpack has a broken token after I deleted and reinstalled it.

  When I try to reconnect Jetpack, I get this error:

  401: Jetpack unknown_token – it looks like your Jetpack connection is broken.

  I tried disconnecting from WordPress.com but because I am the owner of the site, it will not let me ‘leave the site’ unless I transfer ownership — which I do NOT want to do.

  Please manually disconnect/reset Jetpack for this site on your end so I can start fresh and reconnect it properly.

  Here is my WordPress.com account:
  Username: tlodonna
  Primary Site: thelifeofdonna.com

  Please help me fix this ASAP so I can move forward.

  Thank you so much!

  Donna

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)