Jetpack Can’t Communicate
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Hi, I can’t access the wp admin page neither the website is working properly (https://atmediacreative.com/wp-admin)
Please, let me know if you need anything from my side.
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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My site is down because JetPack cannot communicate
WP.com: Yes
Jetpack: Yes
Correct account: Yes -
I understand you’re having trouble accessing your WordPress admin page and your website is not working properly. I’m sorry to hear about this issue, but I want to clarify something important: Your WordPress site appears to not be hosted on our WordPress.com managed hosting, but instead is hosted via a different hosting provider and using the free open-source version of the software.
Because of your site’s hosting setup, our support options are unfortunately limited. We are only able to dive deeply into issues and provide comprehensive support for sites that are directly hosted on our platform. The main reason is, we can’t investigate or resolve problems on servers we don’t manage, which is the case with your site currently.
You might want to consider our managed hosting, which provides you with enhanced support, a top-of-the-line technical backbone, and an array of features designed to both improve your site’s performance and make your life as a site administrator easier. You can learn more details about it here:
https://wordpress.com/hosting/If moving to our hosting sounds interesting to you, we’ve made the process of migrating your site easy thanks to our Move to WordPress.com plugin. Here’s more information on how to utilize this:
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seIf you’re not ready to make a move now, there’s still help to be had.
For your current situation, the best source of support would be the community support forums for the open-source version of WordPress. It’s a vast, global community of WordPress users and developers, and they’re extremely knowledgeable about all kinds of WordPress-related issues. Given that your current host uses this version of WordPress, the experts and enthusiasts there might be able to offer you the best possible help. Here’s the link to the How-To and Troubleshooting section of the forums:
https://wordpress.org/support/forum/how-to-and-troubleshooting/
I hope this information is helpful and that you manage to resolve the issues you’re experiencing. We’re here if you have any other questions or concerns!
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