Jetpack can’t communicate

  • Unknown's avatar
    happyrecipebox · Member ·

    I get the following error message:

    Jetpack Can’t Communicate

    Error Message: Jetpack can’t communicate with your site because your site isn’t responding to requests.

    If you see this error message, contact us here, and we will fix it for you.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-oikake · Staff ·

    Hi,

    I can see that your WordPress.com account can not connect to this site via Jetpack due to a timeout error.

    The site happyrecipebox.com is not hosted on the WordPress.com servers. We can not help here with sites that are not hosted with us, as we have no access to your site, and our support tools will not work.

    You can learn more about the difference between WordPress.com and self-hosted or WordPress.org sites here:

    WP
    WordPress.com vs. WordPress.org
    in WordPress.com Support
    6 min read
    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

    As your site is actually hosted with Bluehost, you need to contact them so they can check what is happening with the site.

    If you are interested in moving your site to WordPress.com we would be better able to assist you with issues such as this one in the future. You can learn more about moving to WordPress.com here. 

    Hope this helps!

  • Unknown's avatar
    hilzrobson · Member ·

    I have the same problem/message on my site. Can someone help please? I’ve deactivated, deleted, and reinstalled JetPack but I still keep getting the message “Error Message: Jetpack can’t communicate with your site because your site isn’t responding to requests.” Please tell me what to do. Hilary.

  • Unknown's avatar
    helper-heroponriki · Member ·

    @hilzrobson, if you’re experiencing difficulties with Jetpack, it’s advisable to reach out to their support team for assistance. They are better equipped to troubleshoot the issues affecting your site and can assist you in restoring your connection.

    I hope this clears things up for you!

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