Jetpack caused Critical Error, cannot access dashboard or site.

  • Unknown's avatar
    hellstromputtegmailcom · Member ·

    Hi!

    My selling site is down after having updated my PHP to version 7.4.

    In the automated email from WordPress, it is mentioned that Jetpack is the culprit. I could then still access the site and the dashboard, tried to deactivate the Jetpack plugin but only reached an error site. I then tried to delete it, same result, just an error site.

    I then refreshed the window and found the error site only, and now I cannot access my dashboard or the site at all so I am suffering economical losses by the minute.

    In the automated email from WordPress, there was a recovery mode link – that does also not work and only brings me to the same error site as always.

    The error site says ‘There has been a critical error on your website’.

    Any help would be greatly appreciated. Thanks!

  • staff-totoro · Staff ·

    It sounds like you are needing help with the Jetpack plugin, but have landed on the support forum for WordPress.com sites instead. Can you please report this issue to Jetpack support by asking here? Thanks!

    https://wordpress.org/support/plugin/jetpack/

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