Jetpack connected to wordpress.com, http 500 error – please unlink my account!

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  aunderwood2013 · Member · Aug 23, 2013 at 1:17 pm

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  I connected JetPack to my (newly created just for this purpose) wordpress.com account and now am getting 500 error on my admin panel. Can’t access admin at all to deactivate the plugin.

  Seems like this is a common problem. Can you please unlink the account asap?

  The blog I need help with is: (visible only to logged in users)

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  supportbot · Member · Aug 23, 2013 at 1:17 pm

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  The blog you specified at http://www.sandrakitt.com does not appear to be hosted at WordPress.com.

  This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

  This is an automated message.

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  aunderwood2013 · Member · Aug 23, 2013 at 1:18 pm

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  I know it is self-hosted. But the problem is the connection to wordpress.com and your JetPack plug-in that crashed my admin panel. Please unlink the blog from my account!

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  aunderwood2013 · Member · Aug 23, 2013 at 1:20 pm

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  See similar case: https://en.forums.wordpress.com/topic/jetpack-connected-to-wordpresscom-http-500-error?replies=4

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  1tess · Moderator Emeritus · Aug 23, 2013 at 1:23 pm

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  Yes, staff will have to do that. I’ve modlooked this thread so they’ll see it. If you subscribe, then you will be notified when someone responds.

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  aunderwood2013 · Member · Aug 23, 2013 at 1:26 pm

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  Thanks, 1tess!

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  kathrynwp · Staff · Aug 23, 2013 at 8:55 pm

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  Hi there, I’ve disconnected http://www.sandrakitt.com from your account as requested.

  If this ever happens in the future, you can disconnect the site quickly on your end by removing the Jetpack plugin from your plugins folder via FTP.

  If you need any further Jetpack help, feel free to ask in our WordPress.org support forum over here and one of our Jetpack experts will be glad to lend a hand:

  http://wordpress.org/support/plugin/jetpack

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  aunderwood2013 · Member · Aug 24, 2013 at 4:59 pm

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  Thank you, but I am still seeing the error. I don’t have immediate access to the plugins folder. Is there any other way to fix this? Why isn’t it corrected by unlinking the account?

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  kathrynwp · Staff · Aug 26, 2013 at 1:59 pm

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  Why isn’t it corrected by unlinking the account?

  It’s possible that your error is not related to the Jetpack connection between your WordPress.com site and your self-hosted site.

  If you need further help troubleshooting issues with your self-hosted site, feel free to post in the WordPress.org forum to get help from one of the volunteers there:

  http://wordpress.org/support/

  Good luck!

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  jcasta · Member · Aug 26, 2013 at 2:06 pm

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  The one thing I can say from experience is to check your error logs. If you don’t know where those are you can ask you web host about them and they will help you out. :)