jetpack connection failed

  • Unknown's avatar
    etsva · Member ·

    Need help editing my content from wordpress not launching and jetpack down

    Self-declared URL: etsva.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-95percentghost · Staff ·

    Hi there,

    etsva.com appears to use the WordPress software and is hosted with another company than WordPress.com. In order to get help with your website, we do suggest contacting either your host’s own customer support, or alternatively the community forums of WordPress.org:

    To clarify, there are two ways to use WordPress, you can either use the WordPress software downloaded from WordPress.org onto a web host (also known as self-hosted), or you may host your site with us here at WordPress.com. For reference, you can learn more about the differences between WordPress.com and WordPress.org here:
    https://support.wordpress.com/com-vs-org/

    That said, if you’re having trouble with the Jetpack plugin in particular then the best starting point would be the Jetpack folks themselves, who can better help you with queries about the plugin:
    https://wordpress.org/support/plugin/jetpack

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