Jetpack connection has failed.

  • Unknown's avatar
    kikik78 · Member ·

    Hi, I am trying to restore my page after renewing my plan.

    I did the hosting configuration part, and then I entered in ‘Jetpack – Backup’ here is a error.

    __
    Jetpack connection has failed
    Jetpack is unable to reach your site Snd Handpan at this moment.

    Please visit https://handpan.co.kr to ensure your site is loading correctly and reconnect Jetpack if necessary.
    __

    Even though I clicked the button ‘Reconnect Jetpack’, nothing happened.

    Please let me know how to reconnect Jetpack and restore the website before expiring.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, have a look at this Support Guide.

    WP
    Restore Your Site After The Plan Expires
    in WordPress.com Support
    3 min read
    If your site’s plugin-enabled plan expires, features like plugins and third-party themes are removed from your site. Follow the steps in this guide to restore your website to how it was before your plan expired. Step 1: Renew Your Plan The first step to restore your site is to upgrade to a Creator or Entrepreneur plan again. Do this as quickly as possible because the site’s plugins are rem

    Specifically the section on Unable to connect Jetpack.

    Also, as a Creator plan subscriber you should be able to access Live Chat 24/7 for further assistance when you the Contact Support button on the contact form at https://wordpress.com/help/

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