Jetpack connection is fine, but site health test shows error 301

• 

  mcsonj1300 · Member · Jun 9, 2020 at 9:41 pm

  • Copy link
  • Add topic to favorites

  The jetpack debug tool shows
  Debug
  Unknown error
  An unknown error has occurred.

  Everything is working fine, so I’m curious if this is a false positive. I compared the htaccess file to another site and they are identicle. Has anyone experienced – Thanks in advance

• 

  staff-doublebassd · Staff · Jun 10, 2020 at 2:24 pm

  • Copy link

  Hi there,

  I checked and although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/plugin/jetpack/

  These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

  Thanks!