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Forums / Jetpack connection issue

Jetpack connection issue

  • Unknown's avatar
    franlangdon · Member · Mar 31, 2023 at 10:11 am
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    Hi WordPress team,

    My site is https://de-vlin.com/wp-admin

    I’m getting an error saying ‘Please check your Primary Site’s Jetpack connection’, but I’m not able to see anything when I log in to the Jetpack side. My site has been down for a little while and I’m trying to get it back up and running. I’m not sure what needs to be updated/amended before I’m able to get this back up and running?

    Can anyone help?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member · Mar 31, 2023 at 2:08 pm
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    Hi there!

    You see your WordPress site in your WordPress.com dashboard because you connected your site to your WordPress.com account using the Jetpack plugin. However, this connection requires that your site is accessible and online, so if your site is down at the moment, you won’t be able to do anything here at WordPress.com and you’ll see that connection error message.

    Once your site is back online, you should be prompted in your site’s wp-admin area to reconnect Jetpack. If you’re not, follow their steps to disconnect and reconnect Jetpack to your WordPress.com account: https://jetpack.com/support/reconnecting-reinstalling-jetpack/

    If you still have trouble, you would need to contact Jetpack support for help.

    I hope that clarifies things!

  • The topic ‘Jetpack connection issue’ is closed to new replies.

Tags

  • .org
  • account
  • Jetpack
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 3 years
  • Latest reply from franlangdon

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