Jetpack connects to wrong site
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When I connect Jetpack to WordPress, it connects to an old archived version of my site (2009.oia.co.za) rather than the main domain (oia.co.za) – how can I fix this?
Blog url: http://2009.oia.co.za/The blog I need help with is: (visible only to logged in users)
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What two URLs (Site and Home) do you have set at Settings -> General in your blog’s Dashboard?
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I have the main domain (www.oia.co.za) set in Settings. The old site (2009.oia.co.za), which Jetpack keeps connecting to, doesn’t even exist as a WordPress site anymore – its an html archive of the old posts…
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Ok, let’s try this.
First, deactivate, then delete the Jetpack plugin.
Once you have done that, let me know, I’ll make a tweak on this end, and you can try installing again.
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Nope, no joy – I still get the old 2009 stats (not the stats I see with the old WPStats plugin)…
(btw, I tried to rate the service using the links in the email notifying me about the reply, but I get to a 404)
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I don’t even see the new domain registered on your account now. Did you connect to your gillespieza account, or a different account?
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No, that is correct: http://www.oia.co.za. Maybe I’m in the wrong forum – this is a self-hosted WP site, but the Jetpack help/support page led me here?
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We do support Jetpack here, I just have absolutely no Jetpack connections in our system for http://www.oia.co.za, which would be impossible if you did infact re-connect it.
Did you completely delete the plugin through the Dashboard earlier? This is the only way to clear its settings.
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I deactivated and then deleted, then searched for Jetpack to re-add when you said go… I also deactivated the old WPStats.com plugin as well …
When I reconnected Jetpack, it confirmed I was connecting http://www.oia.co.za to my WordPress account… Let me try it one more time
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Deactivated and deleted again, and I went in to my site’s FTP and double-checked that the Jetpack folder was gone (and also the old WordPress Stats plugin as well, just for good measure)… I didn’t check whether the tables were removed from the database though…
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Hm, it came through as 2009.oia.co.za again. Frustrating for sure.
However, I finally found an orphaned listed for http://www.oia.co.za, so I added it to your account.
Once more, would you please try deactivating, deleting, then reinstalling and connecting Jetpack?
Fingers crossed for sure this time.
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Well, that’s no good then. I’m going to have to pass this up to the big guns. Please hang in there, and I’ll let you know as soon as I hear something.
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Hi gillespieza,
I’m sorry Jetpack isn’t working for you. Unfortunately, We don’t know what’s going on :) To figure it out, we need some more information about your site. Some of that information is sensitive, though; it’d be bad to post that information here, so I sent you an email from our support service with some questions.
Hopefully, we’ll sort everything out soon.
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