Jetpack crashed and won't reinstall

  • Unknown's avatar
    maddfarmer · Member ·

    We successfully installed jetpack to our website. We used the stats, subscribe and comments features. One day they all disappeared from the site. When trying to reinstall, if failed stating:

    Destination folder already exists. D:/Hosting/10592188/html/wp-content/plugins/jetpack/

    No such folder exists. We’d like to be able to reinstall and use jetpack again – any suggestions? Thanks

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    supportbot · Member ·

    The blog you specified at harvesttablefarm.net does not appear to be hosted at WordPress.com.

    This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

    If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

    If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

    This is an automated message.

  • Unknown's avatar
    timethief · Member ·

    I suggest looking for an answer to your question here first > http://jetpack.me/support/ If you do not find one then the Jetpack forum is at WordPress.org http://wordpress.org/support/plugin/jetpack If you don’t have a username account at WordPress.org, click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post there.

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