Jetpack Deletion Recovery

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  isaiahsterlings · Member · Jan 25, 2022 at 9:38 pm

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  I accidentally disconnected my site from jetpack and now I have no direct access to it. Please help.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  supernovia · Staff · Jan 25, 2022 at 10:28 pm

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  Hi @isaiahsterlings! Can you send a link to the site?

  Also, are you using thesiteaddress.com/wp-admin to log into it?

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  isaiahsterlings · Member · Jan 25, 2022 at 10:31 pm

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  Yes, the link is usfbullwriter.journalismanddesign.com. I have been using the wp-admin link as well. Unfortunately, no luck there.

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  isaiahsterlings · Member · Jan 25, 2022 at 10:31 pm

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  Thank you for your help @supernovia

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  staff-totoro · Staff · Jan 26, 2022 at 1:12 am

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  Hmm, this does not seem like it is just a Jetpack issue as the site itself does not load. I do not see anything at usfbullwriter.journalismanddesign.com when I visit.

  From what I can see this site is hosted with Dreamhost, yes? If so I would recommend contacting Dreamhost support and ask if they can help with your domain configuration and ensuring the site itself is online and can load in a browser.

  It’s just not possible to work out a login issue if the site itself cannot load. Hope this helps point you in the right direction!