Jetpack Error
-
Am getting error email saying jetpack cannot connect to my website. I have tried to restore and all. My website has been down for 5 days now.
colorholicsmarketplace.com
WP.com: Yes
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
-
-
So, it seems that there’s been a piece of code added to your site, that’s causing all the issues:
<html><head><script language="javascript"> <!-- window.location="https://colorholicsmarketplace.com/order-received/?key?msg=Unknown_error_occured"; //--> </script> </head><body><noscript><meta http-equiv="refresh" content="0;url=https://colorholicsmarketplace.com/order-received/?key?msg=Unknown_error_occured"></noscript>REDIRECTING...</body></html>colorholicsmarketplace.comDoes this look familiar? Have you added this code to your site? If so, to which file?
-
-
Please can you help to remove this code the website has been showing this error for 7 days now
-
Hi there,
After a closer look, we traced the issue to a plugin called “authorizenet-payment-gateway-for-woocommerce.”
When that is disabled everything works perfectly. With that plugin enabled we get the redirect that you are seeing. For now we have left this plugin deactivated so the site loads normally.
Because authorizenet-payment-gateway-for-woocommerce is not a plugin that we have created (it was coded by a 3rd party we are not related to) so we are not able to take a closer look at this issue but I see that support is provided by the plugin author here: https://www.indatos.com/products/authorize-net-woocommerce-plugin-certified-solution/
You can see the support link in the header on that site, and can make a support request there. Also you may wish to consider the official Woo extension here: https://woocommerce.com/products/authorize-net/
Hope that helps. Please let us know if you have any more questions.
-
- The topic ‘Jetpack Error’ is closed to new replies.
WordPress.com Forums 