Jetpack error

  • Unknown's avatar
    actionpmb · Member ·

    Hi, a jetpack error is coming up on our page as we are having 404 errors on our website. this is message ‘Jetpack can’t communicate with your site because your site isn’t responding to requests.’ Please can you assist

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out. The Jetpack plugin requires an active connection to your website to function properly. A 404 error typically indicates a server problem, so I recommend reaching out to your hosting provider for assistance with resolving this issue. Since they host your site’s files, they have access to those files and are best equipped to help you find and fix the problem. If you’re unsure who your hosting provider is, you can use a website like Hosting Checker to look up that information: https://hostingchecker.com/

    Once your site is back online and if you need help reconnecting Jetpack, please contact Jetpack Support via https://jetpack.com/contact-support/?rel=support if you have a paid plan, or https://wordpress.org/support/plugin/jetpack/ if you do not.

    Hope this helps! Let us know if you have any further questions.

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