Jetpack error

  • Unknown's avatar
    purelifaith · Member ·

    Hello,

    I am getting a jetpack error that says ‘Jetpack can’t communicate with your site due to a critical error on the site.’ I went to go update the elementor pro plugin and my site immediately went down. I am trying to figure out what the issue is.

    Thanks in advance.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hello!

    Thank you for reaching out to us here on the free support forums for WordPress.com hosted websites. While your site isn’t hosted with us, I’m here to assist you as best as I can.

    Upon reviewing your site, it appears there’s a critical error within your WordPress installation. To resolve this issue, I recommend reaching out to your hosting provider’s support team for assistance. They have the expertise to identify the problematic plugin or theme and help you restore your site.

    In case the issue involves Jetpack, you can contact Jetpack Support through the following links:

    Feel free to ask if you have any questions or need further assistance with anything else. We’re here to help!

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