Jetpack error can't contact for help!

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  lovelyinkco · Member · Jan 16, 2022 at 11:15 pm

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  Hi,

  I get an error when navigating around my admin pages “Please check your Primary Site’s Jetpack connection”. I have tried to reinstall the Jetpack plugin as some blogs suggested, but the pages won’t load to allow me to deacivate, delete and reinstall. I can’t contact WordPress live chat for help, as the contact page won’t load either. I want to downgrade my plan, but again, the page won’t load and I keep getting the above error. I’ve run the Jetpack site check but it says everything is fine. Everything is not fine, I can’t do anything with my site.

  Please send HELP!

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Jan 17, 2022 at 6:13 am

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  Hi there,

  It’s not possible to reinstall Jetpack on a Business Plan site, no, as Jetpack is a required plugin and cannot be deactivated. Deactivating Jetpack would leave you completely unable to access the site at all.

  I checked your account and don’t see any Jetpack connection errors on my end, so I don’t think this is a problem with your site or with Jetpack.

  I can’t contact WordPress live chat for help, as the contact page won’t load either.

  Are you speaking of https://wordpress.com/help/contact?

  If that won’t load either, it points to this being a problem with your browser not loading all of the code the site needs to work.

  Clear your browser cache, and disable all browser add-ons. Also unplug your modem/router for a few seconds before restarting it. Does this help?

  https://wordpress.com/en/support/browser-issues/

  If not, please check if using another browser or another internet connection makes any difference. Let us know the results.