Jetpack error – failed to open stream

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  futureculture16 · Member · Jun 20, 2017 at 10:39 pm

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  One of my websites, hosted thru godaddy, is returning a fatal jetpack error. I am unable to login. Went in through the hosting account and deleted jetpack – didn’t fix the error. Reinstalled jetpack – still not working. The website is kyokomori.com

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  terrybrownell · Member · Jun 21, 2017 at 6:47 am

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  Hello!

  Have you tried completely deleting the jetpack plugin folder located at kyokomori.com/wp-content/plugins/jetpack using the host’s file manager or FTP?

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  terrybrownell · Member · Jun 21, 2017 at 7:00 am

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  Can you see the class.jetpack.php file located at /public_html/kyokomori.com/wp-content/plugins/jetpack/class.jetpack.php
  ?

  If the file is there, then it seems to be some sort of path issue or perhaps a linux file permission error? Just a guess, but hard to determine without eyes on the files themselves. Tagging for staff support.

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  terrybrownell · Member · Jun 21, 2017 at 7:16 am

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  Jetpack might be conflicting with some other plugin. Try disabling all the plugins, then enable jetpack only and see if the error is still there. If not, add the other plugins one by one until you find the culprit!

  Hope that helps!

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  kokkieh · Staff · Jun 21, 2017 at 8:27 am

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  Hi there,

  We only provide support for WordPress.com sites in this forum. For help with that Jetpack error, please post in the Jetpack forums instead:

  https://wordpress.org/support/plugin/jetpack

  You can find the support documentation for Jetpack here:

  https://jetpack.com/support/

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  squareportfolio · Member · Jun 21, 2017 at 11:33 am

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  @joerepublic I did delete the entire folder to no avail. Since I cannot login to the site, I don’t know how to disable the other plugins short of deleting them too. I have other sites with similar setups that have not broken.
  
  @kokkieh I will go to the jetpack forum you list – thank you

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  squareportfolio · Member · Jun 21, 2017 at 1:52 pm

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  Just a follow up for anyone else with this problem – I didn’t notice the address for the error was in the public_html folder. I had been going directly to the wp-content/plugins folder (where jetpack was also listed.) Once I deleted the plugin from the correct folder, I have the website back up. I will try re-installing jetpack and hopefully that will take care of it.

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  squareportfolio · Member · Jun 21, 2017 at 1:53 pm

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  (and sorry for the two different names I used – all one and the same)

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  kokkieh · Staff · Jun 21, 2017 at 4:48 pm

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  Thanks for letting us know :)

  If you keep running into trouble with this, please let the Jetpack team know directly so they can look into this.