Jetpack failed – Website down
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Jetpack has failed and paused on my website and I cannot access frontend or backend.
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Hi there,
What is the URL of your website or what is the name of your account on the WordPress.com platform you need assistance with?
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@gr8lefkas Hi again,
Thanks for providing your site URL. I see a message saying
Everything looks great!
after testing your site’s Jetpack connection:
https://jptools.wordpress.com/debug/?url=http://www.ganboutique.comThat said, it looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.
You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
Did you already get in touch with your hosting company? Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.
I hope that helps :)
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