Jetpack failed – Website down

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  gr8lefkas · Member · Apr 8, 2021 at 9:28 am

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  Jetpack has failed and paused on my website and I cannot access frontend or backend.

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  a18s · Member · Apr 8, 2021 at 9:44 am

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  Hi there,

  What is the URL of your website or what is the name of your account on the WordPress.com platform you need assistance with?

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  gr8lefkas · Member · Apr 8, 2021 at 9:53 am

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  Hi there, it is http://www.ganboutique.com

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  a18s · Member · Apr 8, 2021 at 10:55 am

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  @gr8lefkas Hi again,

  Thanks for providing your site URL. I see a message saying
  Everything looks great!
  after testing your site’s Jetpack connection:
  https://jptools.wordpress.com/debug/?url=http://www.ganboutique.com

  That said, it looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  Did you already get in touch with your hosting company? Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.

  I hope that helps :)