Jetpack features not loading

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  desilrottman · Member · Nov 23, 2014 at 8:33 pm

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  Hi! I am self-hosted but this is a problem in Jetpack, so I think I’m asking in the right area.

  When I click on “Edit CSS” in the Jetpack tab, everything on the page loads except the actual text editor. Additionally when I click on Site Stats, it just looks like it’s loading but it never populates stats.

  I’m running the Ryu theme but didn’t see any known issues with it and jetpack. On 4.0.1. Thanks for any help!

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  timethief · Member · Nov 23, 2014 at 8:34 pm

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  I’m sorry but we are unable to provide support for any sites that are not hosted here at WordPress.COM and our support docs do not apply to your site.

  WordPress.COM and WordPress.ORG are completely separate and have different logins, features, run different versions of some themes with the same names, and have separate support forums. http://en.support.wordpress.com/com-vs-org/

  Some JetPack solutions are here http://jetpack.me/support/
  Others are in the JetPack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  If you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the Theme support forums there.

  However, if you can’t find help at either one then you can file a JetPack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service